Frequently Asked Questions

  1. My ______ is broken, what should I do?
    Please contact our customer service center:
    AmChar, 100 Airpark Dr, Rochester, NY 14624 Phone - 1-800-333-0695

  2. I would like a copy of your print catalog, how can I get one?
    We do not provide a printed version of our Catalog frequently. We only have an online flip-book version available. We do however mail seasonal Flyers. Include your name, mailing address and telephone number. We will add you to our mailing list and you will receive a printed Flyer when an updated version becomes available. AmChar Flyers are typically printed 5 times a year.

  3. Do you sell dealer direct?
    Yes, we only sell our products to national stocking dealers. To find a list of requirements, please click on the "Become a Dealer" button on the top right of this page.